Position

The Head of After Sales will be responsible for the strategy, management, and optimization of all Loro Piana after-sales activities, ensuring maximum customer satisfaction and loyalty. The role involves defining and implementing a global Service Portfolio and related guidelines, overseeing support services, spare parts management, and warranties, and ensuring an end‑to‑end, consistent after‑sales experience across regions and product categories, while actively contributing to business growth and brand reputation.

Job responsibilities

Strategy and Development: