What You Can Expect
You will lead Zoom's Customer Success transformation, converting strategy into operational capability. You'll redesign how we measure and deliver customer outcomes across global teams. You'll drive measurable impact on retention, adoption, and revenue growth.
About the Team
We deliver customer outcomes at scale across Zoom's global enterprise base. Our team partners across Revenue, Sales, Product, and Finance to drive transformation. We exist to prove and scale Customer Success impact on business results.
Responsibilities

+ Leading the end-to-end transformation plan across operating model, measurement architecture, engagement frameworks, and cross-functional interlocks while sequencing workstreams for speed and resolving dependencies

+ Designing the measurement foundation that demonstrates Customer Success impact on retention, adoption, and expansion to enable specialist motions and commercial offerings

+ Running ...