Area Head of Customs Product & Operations, Canada

Lead, stabilize, and grow a robust Canada customs brokerage organization of 40+ professionals.

Responsibilities

• Manage the P&L for Maersk Customs Lead and stabilize CHB operations across the Canada Area.
• Drive commercial growth in partnership with sales leadership.
• Strengthen customer relationships to improve retention and satisfaction.
• Ensure consistent, compliant, and high‑quality service delivery.
• Improve productivity, cost‑to‑serve, and operational efficiency.
• Lead with care while intentionally building a high‑performance culture.
• Drive performance management across teams (objective setting, reviews, compensation).
• Proactively manage capacity planning and workload distribution.
• Oversee service metrics and ensure accountability to KPIs.
• Champion operational excellence initiatives and productivity improvements.