Head of Operations (AI-Driven Healthcare SaaS)

A fast growing AI-native healthcare startup is looking for a highly strategic and execution oriented Head of Operations. This is a high impact leadership role for someone with strong operator DNA, startup intensity, and deep ownership mentality.

The ideal candidate combines customer obsession, operational rigor, AI-first thinking, and the ability to build scalable systems in fast paced environments.

Key Responsibilities

• Lead and scale customer operations processes across multiple clinic accounts in LATAM.
• Build and optimize AI-driven operational workflows and automations to improve efficiency and scalability.
• Develop onboarding systems, health scoring frameworks, customer success playbooks, and operational KPIs.
• Partner closely with Product, Sales, and Leadership teams to translate customer feedback into scalable product improvements.
• Monitor customer h...