A leading Fintech firm is seeking an Operations Quality & Enablement Manager in Mexico. This pivotal role focuses on architecting service quality and driving agent excellence through a comprehensive QA framework. You will design onboarding and continuous training, ensuring compliance and operational excellence. Required qualifications include 5+ years in QA management, strong analytical skills, and bilingual fluency in Spanish and English. The position offers competitive salary, stock options, health plans, and a hybrid work environment.
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