Join Health Shared Services as the IT Service Desk Manager South, focusing on strategic service delivery. Enhance support operations across Calgary, Medicine Hat and Lethbridge.
This managerial role oversees a diverse team of nearly 60 staff members, ensuring effective IT service management and support in alignment with HSS initiatives. Leadership, communication, and resource management are key as you address complex problems and implement robust practices. Your engagement in provincial projects and hands-on support will be pivotal to enhancing user experience across the services.
Key Responsibilities:
• Direct IT support operations for southern Alberta locations
• Ensure compliance with industry-best service levels
• Foster mentorship and develop future leaders in IT
• Collaborate on provincial projects improving service processes
• Identify risks and develop mitigation strategies
Requirements:
• Bachelor's degree in IT or relevant field
• 5-8 years in a ...