In a company that’s all about both people and software, it’s crucial to have all equipment up and running at all times, while ensuring the best service to employees who need them in their everyday work.

Your challenges and objectives

• Learn about our help desk processes
• Acquire a comprehensive knowledge about devices and hardware used at Avature and how they should be configured
• Gain autonomy and ownership when handling help desk issues
• Be customer service oriented towards internal clients

Your day‑to‑day activities

• Interact with fellow employees to troubleshoot their issues
• Prioritize requests for technical assistance
• Install, configure and upgrade desktop hardware and peripherals
• Maintain confidentiality and security regarding processes, storage and access

About you

• Passionate about technology.
• Fluent in written and spoken English.
• ...