Join the innovative team at Keeran Networks as a Tier 2 Help Desk Analyst based in Edmonton. Deliver top-notch support to clients while navigating diverse technologies in a dynamic environment.

Keeran Networks is a rapidly growing Managed Services Provider, seeking a Tier 2 Help Desk Analyst to enhance client experiences. With over three years of relevant experience, you'll manage escalated tickets, mentor junior staff, and engage in client interactions both remotely and on-site. Your organizational skills will drive effective support across multiple industries.

Key Responsibilities:
• Offer comprehensive support to a variety of clients
• Mentor Tier 1 Help Desk analysts effectively
• Communicate with clients via phone and in-person
• Resolve issues and maintain documentation accurately
• Implement projects and client site visits as needed

Requirements:
• Minimum 3 years of Help Desk/System Administration experi...