Help Desk Associate

NRT’s solutions are mission critical to the business operations of a very demanding clientele. As an integral member of the internal front line service point, the Help Desk Associate key responsibilities are as follows:

Core Competencies

• Problem Solving

Responsibilities

• Diagnosing basic IT and computer system and network issues; hardware, software, networking, desktop, VPN and operator problems.
• Installation, configuration, and troubleshooting of hardware and peripheral components such as monitors, keyboards, printers, disk drives, network servers, routers, and firewalls.
• Install, remove, test and configure PC operating systems, software and hardware.
• Answer technical support phone calls, open support tickets and address those client requests.
• Resolve, escalated and provide status updates to internal team members.
• Provide user assistance as neede...