Elevate client experiences with Holt Renfrew as the Manager of High Value Customer Programs. Drive strategic execution and enhance luxury retail initiatives in a collaborative environment.
This position emphasizes program management and execution support for enterprise-level High Value Customer initiatives. You will be instrumental in developing store-ready resources and tools for effective program rollout. Collaborate closely with store teams and cross-functional partners to streamline operations and enhance clienteling capabilities.
Key Responsibilities:
• Support execution of tier-based HVC programs
• Develop resources and playbooks for store teams
• Plan experiential initiatives and loyalty programs
• Track and report on key HVC performance indicators
• Ensure programs adhere to governance and brand standards
Requirements:
• Post-secondary education with 5+ years' experience
• Background in luxury retail or client development
• Strong program manage...