**Job Identification:** 212197
**Job Category:** Guest Services, Operations, and Front Office
**Job Schedule:** Full time

**Exceptional Hospitality Starts with You**

Picture yourself brightening someone’s day. When you join our hotels team, that’s exactly what you’ll do every time you come to work! You will be the primary point of contact for guests during their stay, ensuring that they receive personalized attention and support. Your role will be key in building relationships with guests, enhancing their stay, and ensuring guest loyalty. As a **Guest Relation Officer (Mandarin Speaker)** and managing special requests – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here’s what you’ll do during a typical day:

+ **Guest Interaction & Relationship Building:** Welcome guests and serve as their main point of contact throughout their stay. Handle inquiries, special...