Exciting opportunity at Lightspeed for a Hospitality Technical Specialist in Montreal. Provide outstanding bilingual technical support to enhance the experiences of our Strategic Accounts in the hospitality industry.
This role emphasizes premium customer service and technical acumen, working alongside Strategic Account Management to solve intricate challenges faced by global merchants. By collaborating with internal teams and advocating for product enhancements, you will directly impact client satisfaction and success. Your role will include offering training sessions, managing software usage, and troubleshooting technical problems effectively.
Key Responsibilities:
• Provide exceptional client support via various channels
• Facilitate smooth transitions for new accounts
• Lead customer meetings to assess ongoing requests
• Manage high-level escalations and deliver solutions
• Document issues to enhance global support operations
Requirements:
• Experience del...