**Description:**

Customer Service

§ Ensures the delivery of the brand promise and provides exceptional guest service at all times.

§ Provides excellent service to internal customers in other departments as appropriate.

§ Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

§ Maintains positive guest and colleague interactions with good working relationships.

§ Establishes a rapport with guests maintaining good customer relationships.

Operational

§ Ensures that minimum brand standards have been implemented.

§ Embraces all “Touches of Hyatt” and the Food & Beverage Top 20.

§ Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.

§ Works closely with other outlet associates in a supportive and flexible manner, focusing on the over...