Act as the primary point of contact for employees and managers regarding administrative queries, providing support based on company policies and procedures while maintaining a professional attitude.

Manage all customer inquiries (Employee, People Leader, HR) across communication channels (email, phone, chat) and internal ticketing systems in a timely manner.

Deliver services meeting defined SLAs/KPIs, drive operational efficiency, and educate the business on navigating HR knowledge and content.

Collaborate with various HR teams to escalate and resolve issues, while proactively identifying opportunities to improve the overall employee experience.

Perform other duties or projects as requested, demonstrating sensitivity to diverse cultures and commitment to achieving results in a fast-paced environment.

Bach...