Purpose

To provide specialized support in learning administration processes within the HR function (Eng - Spa), resolving complex inquiries that require specific HR knowledge and deeper policy interpretation. The role focuses on administrative and transactional tasks related to learning, within the scope of People Services.

Responsibilities

• Handles general inquiries, telephone calls and e-mail queries into the HR SSC - act as first filter, supported by answers to predefined questions
• Takes ownership of the resolution of callers’ issues, giving guidance & solving problems as the first point of contact whenever possible, refers issues to the HR different teams involved when unable to resolve them personally and/or provides administrative support
• Ensures contact with relevant experts to develop and maintain a detailed knowledge of the designated processes/policies/trainings for the countries covered
• Responsible for hand...