Responsible for providing Payroll inquiry and transaction support to employees, managers, HR Business Partners and HR professionals, internally support the CORP payroll group a lesser extent, respond to inquiries from vendors, former employee’s.

Is responsible for on time and accurate data entry information at main systems and holds responsibility to accomplish operational SLA’s define by leadership in the Service Model.

• Assist on Payroll & Tax related inquiries to Johnson Controls employees and HR professionals across the Enterprise. Including HR Atlas navigation support.
• Holds responsibility to receive requests, register interactions or cases to follow up at the main ticket system Microsoft Dynamics, finally provide resolution for the request conclude registration protocols defined. Accomplishing the Call Management Framework & KPIs for calls and cases.
• Holds responsibility to ensure execution under the Service Model SLA’s an...