Step into the role of Customer Happiness Specialist at HTG! Utilize your communication prowess to address customer needs effectively while contributing to a supportive team environment.
You will bring 2–4 years of customer support experience to help guide customers through their journey. Your role will include onboarding assistance, resolving inquiries, and collaborating with the revops, marketing, and product teams to enhance customer engagement. Adopt a feedback-informed mindset while refining service documents and training.
Key Responsibilities:
• Provide support through various customer inquiry channels
• Own and de-escalate customer issues promptly
• Coordinate with teammates on FAQs and proactive outreach
• Identify improvement opportunities in customer interactions
• Assist with product testing and support documentation
Requirements:
• 2–4 years in customer-facing roles
• Proficient verbal and written French communication
• Strong familiarity wit...