Discover an enriching career as a Bilingual Customer Service Specialist at Teleperformance. This hybrid position requires managing customer interactions both remotely and on-site.
In your role, you will handle a high volume of inbound calls and emails, focusing on timely and professional customer support. You will be responsible for processing requests, answering inquiries, and effectively managing customer complaints. Your contributions will play a crucial role in maintaining high service standards in collaboration with your team.
Key Responsibilities:
• Answer approximately 40-50 calls daily and respond to emails
• Quote payment amounts and provide information accurately
• Manage customer inquiries regarding account changes
• Investigate and resolve client complaints effectively
• Support team with various internal tasks and projects
Requirements:
• Must be fluent in French, both spoken and written
• Bachelor's degree or relevant work experience preferre...