Drive customer satisfaction as a Customer Success Manager at FacilityOS. In this hybrid role, you'll focus on account management, risk mitigation, and data-driven decision making.
Join FacilityOS and be a key player in our Customer Success team. This role requires managing customer accounts and collaborating across departments to ensure clients achieve their goals. You'll be part of a supportive culture that values initiative and growth, working in-office twice a week.
Key Responsibilities:
• Utilize a customer-first approach to manage accounts
• Regularly interpret complex customer data
• Drive collaborative growth initiatives with sales
• Identify and counteract potential customer churn
• Ensure client adoption of new product features
Requirements:
• 2-5 years in customer success management
• Experience analyzing customer lifecycle journeys
• Exceptional communication and strategic planning skills
• Organized with an analytical perspective
• Str...