Enhance your professional skills with VC3 as an IT Systems Analyst II located in Vancouver, British Columbia. This position focuses on service excellence and technical problem-solving within a hybrid work environment.
The IT Systems Analyst II at VC3 is responsible for managing escalated service requests and training clients on critical IT standards. You will troubleshoot a variety of network and application issues, ensuring swift resolution to enhance client satisfaction. The role also includes administrative tasks and the responsibility of identifying ongoing concerns that require escalation through ticketing.
Key Responsibilities:
• Manage escalated service requests and change requests
• Collaborate with technical support teams for high-level issues
• Train and educate clients on technical operations and standards
• Troubleshoot customer applications and network connectivity
• Complete administrative tasks such as password resets
Requirements:
• Minimum 5 ...