Pursue your career as an Operations Officer with Equitable Bank's innovative Digital Banking team in a hybrid setting. Deliver top-notch customer service while managing client onboarding and processing transactions.
As an Operations Officer, you will report to the Manager of Support Operations and contribute to enhancing the banking experience for over 800,000 customers. You'll be responsible for resolving client inquiries, onboarding new customers, and accurately processing various transactions. This role requires a commitment to exceptional service and compliance.
Key Responsibilities:
• Respond promptly to client inquiries and issues
• Facilitate smooth regulatory onboarding for clients
• Ensure proper documentation for transaction processing
• Review cheque deposits and process incoming EFTs
• Handle retirement account transfer requests accurately
Requirements:
• Proven customer service skills in the banking sector
• Comprehensive understanding of rele...