Elevate customer experience at PatSnap as a Hybrid Product Support Specialist in Life Sciences. Connect with clients to resolve technical inquiries and maximize their use of our innovative platform.
As a vital member of the Product Support team, you will work directly with customers to troubleshoot issues and enhance their understanding of PatSnap's offerings in the Life Sciences space. This role necessitates an ability to simplify complex concepts and a genuine passion for customer satisfaction and education.
Key Responsibilities:
• Address customer inquiries via the ticketing platform (Zendesk)
• Develop and manage technical learning materials
• Act as a product expert within Life Sciences
• Gather and share user feedback to improve product features
• Continuously build knowledge in IP intelligence
Requirements:
• 2+ years in a customer-facing environment
• Life Sciences educational background or industry experience
• Excellent problem-solving and com...