Elevate water management as a Senior Customer Success Manager at Klir, working hybrid in Toronto. Unite data and drive value realization for utilities with your customer success expertise.
In this senior role, you will take charge of customer accounts post-implementation, ensuring effective change management and fostering trust. Your responsibility will encompass building success plans, facilitating customer engagement, and tracking overall progress. This position requires developing strong relationships with users, managers, and executives, addressing any barriers to adoption as they arise.
Key Responsibilities:
• Take ownership of customer relationships after implementation
• Develop comprehensive Success Plans to ensure alignment
• Engage with multiple stakeholders for effective communication
• Lead change management efforts focusing on processes
• Monitor customer health and suggest proactive measures
Requirements:
• 5–7 years in SaaS Customer Success or ...