Euna Solutions seeks a Senior Manager of Customer Success to drive customer satisfaction and retention. Lead a focused team in a hybrid work model to enhance service delivery.
This is a pivotal leadership role where you will guide a team of Customer Success Managers while connecting with stakeholders across Sales, Product, and Support. Develop and implement strategies that align with customer needs and company goals. You will also analyze customer feedback aiming to foster advocacy and drive product adoption effectively.
Key Responsibilities:
• Supervise and develop a high-performing Customer Success team
• Create strategies to retain and grow customer accounts
• Build and maintain relationships as a trusted advisor
• Monitor customer feedback to identify risks and opportunities
• Coordinate with various departments to ensure smooth experiences
Requirements:
• Bachelor's degree in Business or related field is preferred
• Minimum of 7 years in Customer Succ...