Join Globalview as a Hybrid Service Center Representative and provide outstanding bilingual support for payroll inquiries. Your expertise in SAP and internal systems will be key to resolving employee issues swiftly and effectively.

You will be the first point of contact for designated client employees with payroll concerns within a tiered support framework. The role requires solid analytical skills and a proven ability to manage multiple tasks. You will engage with clients to ensure world‑class service while adhering to defined service level agreements in a hybrid work setting.

Key Responsibilities

• Respond to employee inquiries through calls and tickets
• Troubleshoot issues using SAP and document interactions
• Track and monitor case updates consistently
• Provide prompt follow‑up on unresolved issues
• Assist HR/Payroll Practitioners as needed

Requirements

• At least one year of customer service e...