Join JSI as a Technical Support Specialist and thrive in a hybrid work environment in Kanata, Ontario. Leverage your strong system administration skills in this dynamic support role.
We are searching for an experienced technical professional with at least five years dedicated to troubleshooting complex application issues. In this role, you will be responsible for resolving customer inquiries, maintaining system configurations, and assisting in engineering tasks. Your ability to manage multiple priorities will be essential in this operational support team.
Key Responsibilities:
• Resolve daily customer support issues effectively
• Provide clear verbal and written communications
• Analyze and upgrade systems with minimal impact
• Document technical procedures for internal teams
• Support complex engineering issues and root cause analysis
Requirements:
• Degree, diploma, or equivalent experience in IT
• At least 5 years in coordinating technical solutions
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