Lead a critical transformation initiative with a greenfield approach at a Northampton-based company. This hybrid role focuses on digital-first customer service strategies and the acquisition of an Electronic Money Institution license.
As the Transformation Lead, you will drive the project with a strong emphasis on customer experience and commercial impact. Your expertise in CRM systems and change management will be crucial as you implement innovative digital customer interactions. You will also define strategic priorities and adapt to evolving project needs for successful delivery.
Key Responsibilities:
• Define high-level strategic priorities for the transformation
• Conduct in-depth customer journey analysis to inform decisions
• Run agile sprints and collaborate with product owners
• Adapt project plans to shifting priorities and model benefits
• Design a digital-led customer service model to enhance efficiency
Requirements:
• Proven experience in transfor...