Collection & Dispute Management Analyst (PG24)

Location: Bogotá, Distrito Capital, Colombia

Job Function: Finance | Sub Function: AP/AR | Category: Professional

Key Responsibilities

• Manage customer collections and open receivables through proactive follow‑ups, customer engagement, negotiation, and dispute resolution techniques
• Drive desired customer payment behavior to maximize cash flow and improve Days Sales Outstanding (DSO)
• Monitor collection performance and KPIs against Service Level Agreements (SLAs)
• Perform AR forecasting, trend analysis, and root cause analysis on payment behavior
• Manage Sales Order Releasing activities within defined authority limits

Dispute Management

• Own end‑to‑end dispute management for assigned key accounts, from investigation and root cause analysis to resolution and financial adjustments
• Serve as a Senior Dispute Analyst Subje...