Become a leader in immigration law by managing a dedicated team. Ensure client satisfaction and operational success through effective management in a hybrid work model.
Lead a department of 3-5 case managers, setting performance goals and monitoring metrics that ensure client engagement and efficient service delivery. You'll provide legal guidance, manage quality control procedures, and tackle complex cases. Your role is pivotal in onboarding, training staff, and collaborating with tech experts to enhance operational workflows.
Key Responsibilities:
• Direct a team of immigration case managers
• Manage performance metrics and customer satisfaction
• Ensure quality oversight on legal submissions
• Resolve complex legal matters effectively
• Recruit and train new department members
Requirements:
• Licensed lawyer in Canada with good standing
• Experience in staff management and development
• Operational mindset focused on systems
• Strong interpersonal...