Implementation Consultant I – Commercial Team

Implementation transforms new customers into power users. We lead the onboarding experience for companies adopting Brex Empower, helping them shift from outdated processes to a modern, employee‑first approach. This role blends customer empathy, project management, technical expertise, process design, and change management. We take personal ownership of our customers' long‑term success and work cross‑functionally to make adoption seamless.

Location

This role will be based in our Vancouver office. We are a hybrid environment that requires a minimum of three coordinated days in the office per week (Monday, Wednesday, and Thursday). Up to four weeks per year of fully remote work is also available.

Responsibilities

• Organize and facilitate customer meetings by managing agendas, capturing notes, tracking action items, and setting clear expectations throughout the implementation lifecycle.