**Position Title:** Implementation Manager

**Reporting Line:** Implementation Director

**Position Purpose:**

Management of ADP’s Implementation team and associated activities to ensure timely and efficient delivery of all aspects of ADP’s implementation services to all new and/or existing clients across multiple market segments.

**Key Responsibilities:**

+ Manage and plan operational and implementation activities to maintain appropriate levels of service, productivity and resourcing
+ Engage and meet with clients in relation to the escalation and investigation/rectification of issues within timeframes
+ Implement and recommend process improvement initiatives to drive performance improvements across the operation
+ Ensure alignment to the implementation methodology and standard processes
+ Manage all aspects of talent management for the associates in the team including on-boarding, up-skilling, development plans, performance rev...