Lead the Implementation Services team at Assent as a Manager, focusing on customer onboarding and team excellence. This full-time role is perfect for strategic leaders in North America.
In this 12-month term, you will oversee daily operations of a high-performing Implementation Consulting team. With 5–8 years of experience in customer success or project management, you will mentor team members, support effective onboarding, and enhance customer satisfaction. Your strategic mindset will drive continuous improvement and operational efficiency.
Key Responsibilities:
• Manage team operations, including recruiting and mentoring consultants
• Oversee customer account transitions for optimal satisfaction
• Guide onboarding processes and ensure quality configurations
• Foster a collaborative and service-oriented team culture
• Track and report on key business KPIs for performance analysis
Requirements:
• 5–8 years in customer success or project management
• 2+ yea...