Elevate customer onboarding as CoLab's first Implementation Specialist. Shape client experiences by guiding teams through setup and ensuring engaging, efficient adoption every step of the way.
In this pivotal role, you will own the onboarding process for CoLab's clients, collaborating closely with Customer Success Managers and engineers. Your focus will be on hands-on delivery, training users, and configuring environments to promote seamless transitions. You’ll help customers leverage CoLab effectively while navigating change management principles for smooth adaptation to new workflows.
Key Responsibilities:
• Guide customers from contract to successful implementation
• Lead tailored training sessions and kickoff calls
• Configure environments to meet specific customer needs
• Monitor onboarding progress and milestone achievement
• Connect clients with resources for continuous learning
Requirements:
• 2+ years in technical implementation or solutions engineer...