🔔 Get instant job alerts delivered to your inbox! Set up your first alert →
Home › Jobs Near Canada › Inbound Customer Service - Early Collections
📍 Local Job Near You

Inbound Customer Service - Early Collections

🏢
MCAP
📍 Waterloo, Canada
📍
Location Waterloo
📅
Posted June 01, 2026
🚗
Commute Local Area
🎯
Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

📋
Job Description

The Role

We’re looking for an energetic, self-driven Collections Specialist to resolve delinquent mortgage accounts and support homeowners through the collections process. You will manage early-stage arrears (1–30 days), negotiate repayment solutions, and help homeowners stay on track.

Key responsibilities include:

  • Resolve delinquent accounts (1–30 days) through collections and/or alternate arrangements
  • Work proactively with homeowners to prevent future arrears
  • Address homeowner inquiries related to:
  • Lapsed home insurance
  • Condominium and tax arrears
  • Shortfalls at payout
  • Handle inbound calls and emails to resolve mortgage arrears; occasionally initiate outbound calls on a case-by-case basis
  • Evaluate each account by reviewing loan particulars and payment history to determine the appropriate course of action for both MCAP-owned and sub-serviced mortgages
  • Negotiate appropriate repaym...

    • Apply for This Job

    Submit Application

    Quick and secure application process

    📍 Location Details

    🌆
    City
    Waterloo
    🗺️
    Country
    Canada
    🚗
    Commute
    Local Area

    🔍 More Jobs Nearby

    Explore other opportunities in Waterloo

    View Local Jobs