Drive IT incident and problem management at iA Financial Group. This key role demands expertise in managing critical situations and improving service stability in a hybrid environment.

As the Incident and Problem Coordinator, you will be essential in overseeing major incident management and refining IT practices. Your 10 years of IT experience coupled with strong analytical skills will enable you to lead crisis response efforts and implement effective corrective actions. You will also collaborate with various teams to transform incidents into learning opportunities that enhance the overall IT service delivery.

Key Responsibilities:
• Lead major incident management operations and compliance
• Organize incident response and crisis management protocols
• Deliver audience-appropriate communications during crises
• Manage root cause analysis and oversee corrective measures
• Implement actionable insights from post-incident reviews
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