Acronis seeks an Incident and Escalation Manager for its Technical Support team, based in Bogotá, Colombia. In this role, you will supervise the mitigation of high-impact incidents and ensure effective communication among stakeholders. The ideal candidate will have over 2 years of experience in incident management, strong technology fundamentals, and excellent communication skills.

This role is crucial for maintaining customer satisfaction and will involve managing critical incidents while working closely with multiple departments. Acronis offers a vibrant corporate culture focused on mutual respect and personal achievement.