Overview

A technology solutions provider in Peel Region, Brampton, is seeking an Incident Manager to drive Major Incidents to resolution and ensure effective communication with authorized users. This role requires participation in operational reviews and managing Incident status through a trouble ticket tool.

Responsibilities

• Drive Major Incidents to resolution and communicate effectively with authorized users
• Participate in operational reviews
• Manage Incident status through a trouble ticket tool

Qualifications

• Comfortable with process improvement
• Provide timely updates to ensure service level compliance

Competitive rate is offered for successful applicants.

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