The Customer IT Support team is responsible for leading and coordinating critical outages and engaging technical and other specialists across the company to keep the incident moving toward resolution.
Short Summary:
As an Incident Manager, you will lead response initiatives for pivotal incidents impacting customers and Plata products, ensuring swift resolution and championing continuous growth and refinement of our IT environment.
Challenges that await you:
Lead our incident response from detection to resolution and retrospective analysis, ensuring minimal impact on our clients by making critical decisions quickly
Take personal ownership of critical Incidents
Demonstrate leadership and seamless coordination with global teams, both technical and business
Assign incident roles and delegate tasks to the incident’s participants
Organize post-incident recovery actions and customer communication
Participate in post-incident reviews to identify root causes ...