**Who We Are**At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day.So why work at Kyndryl?
We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**The Incident Manager at Kyndryl is responsible for leading the resolution of critical incidents, ensuring the operational continuity of IT services for strategic clients such as Pemex.This role requires technical expertise, coordination skills under pressure, and experience in complex infrastructure environments.
**Key Responsibilities**- Coordinate the resolution of high-priority incidents (P1/P2), ensuring response times align with SLAs.
- Serve as the point of contact between technical teams, clients, and support areas.
- Use tools such as **ServiceNow**, **OBMC by Remedi**, and **Jira**to track and document...