Job Summary
This role is responsible for managing a team of Indigo Tier 1 Remote Support Engineers and Remote Technical Experts, ensuring compliance with policies, and overseeing day-to-day activities with fairness and consistency. The role defines and leads teams providing remote services, pre-sales, post-sales, and project participation for various business systems and applications. The role collaborates with cross-functional teams for process improvement and policy development, while guiding program parameters and budget adherence. The role recommends changes, manages talent, and actively contributes to diverse technical processes.
Responsibilities
Manages a team of individual contributors and/or supervisors with well-defined, limited scope, overseeing day-to-day activities, with fairness and consistency in a timely manner, ensuring compliance with the organization’s policies and procedures.
Defines the scope of work of teams providing remote (offsite) service, custo...