Key Responsibilities

• Analyzes client service workflows (including processes, systems, inputs, and client sentiment) to identify inefficiencies and improvement opportunities.
• Create detailed process maps for existing (as-is) processes and develop optimized future state (to-be) process maps.
• Leverage an archetype framework to recommend optimized client journeys across multiple support functions.
• Develop and implement process enhancements to eliminate waste, improve service delivery, reduce response times, and increase customer satisfaction.
• Leverage modern AI technologies in developing future‑forward solutions (including developing custom Visa proprietary capabilities).
• Monitor performance metrics, conduct root cause analyses, and recommend improvement actions.
• Collaborate with IT, operations, and customer service teams to deploy technology‑driven solutions.

Qualifications

• Bachelor’s deg...