Position
Infrastructure Support Junior
Location
Xalapa, Veracruz
Work Model
On-Site
Key Responsibilities
Assist in the deployment and support of IT hardware and software, including PCs/laptops, printers, and mobile devices.
Monitor ticket queries and resolve basic issues; escape more complex tickets to senior team members or vendors as needed.
Support installation and basic maintenance of servers and storage systems under supervision.
Follow established security procedures, including updates, antivirus, and access controls.
Perform routine system administration tasks such as user account setup, password resets, and maintain inventory records.
Monitor system alerts and report performance or availability issues to the team.
Assist in troubleshooting recurring hardware and software issues and document solutions.
Help maintain inventory of IT assets and supplies.
Support data backup processes and verify successful completion.