Shape the future of customer success with transformative enablement strategies. Drive innovative training and development solutions that empower teams to enhance customer experience and satisfaction significantly.
As the Senior Manager, Enablement, you will revolutionize how teams in customer success operate. This role is designed for individuals who can navigate ambiguity and are committed to fostering a learning culture that drives tangible results. Collaborate cross-functionally to build effective training programs and scalable solutions that meet the needs of diverse teams.
Key Responsibilities:
• Design comprehensive training programs for customer teams
• Coach team members on effective curriculum development
• Ensure feedback informs ongoing training improvements
• Oversee the organization of key knowledge assets
• Lead QA initiatives for team performance assessments
Requirements:
• Background in enablement or L&D in customer-focused sectors
• Famili...