Proof of Insurance Production Manager

Lead and oversee the Proof of Insurance production team to ensure the efficient, accurate, and compliant management of proof of insurance processes for client programs. Drive superior client service delivery, regulatory adherence, and operational excellence while fostering collaboration among brokers, clients, carriers, vendors, lenders, and internal departments.

Key Responsibilities

• Supervise daily operations of the Proof of Insurance production team, ensuring timely preparation, verification, and issuance of Certificates of Insurance (COIs), Auto ID cards (digital and physical), and other regulatory or lender-required proof of coverage.
• Monitor team performance against KPIs such as client satisfaction, issuance accuracy, response times, and expiration management; implement corrective actions and process improvements as needed.
• Provide coaching, training, and development to analysts on COI/Auto...