Elevate customer relationships at Insurity as a Senior Customer Success Manager. Focus on enhancing satisfaction and engagement with our Decisions Suite for commercial carriers.
In this impactful role within the Customer Success Team, you will cultivate and manage critical client relationships, ensuring clients leverage Insurity's innovative solutions. Your role will involve facilitating regular business reviews and closely collaborating with internal teams to optimize the service delivery experience.
Key Responsibilities:
• Enhance customer relationships by managing their expectations
• Lead business reviews to ensure strategic alignment
• Monitor satisfaction and address potential issues early
• Educate clients on product features to boost engagement
• Capture and track meeting outcomes for follow-through
Requirements:
• Minimum of 3 years in customer success or SaaS
• Experience with national accounts and complex partnerships
• Strong verbal and writ...