RQ11179 - Int. Application Support Specialist

1‑Year + 3‑Month contract (322 business days) – possible extension. ONSITE 5 days – 5700 Yonge St, Toronto. Security Level: CRJMC.

Must Haves

• Salesforce & SaaS Platform Knowledge – Experience supporting Salesforce‑based applications, familiarity with Salesforce ecosystem (objects, workflows, flows, permissions, reports, dashboards).
• Incident & Ticket Management – Manage ticket queues and SLAs, prioritize incidents based on impact/urgency, escalates appropriately, maintain clear searchable knowledge base entries.
• Customer Support & Service Orientation – Proven experience providing end‑user support in a SaaS environment, customer‑first mindset, ability to manage high‑pressure situations and user expectations.

Nice to Have

• QA / Testing – Functional regression testing, writing/executing test cases, UAT support, defect tracking and validation.
• Certificatio...