Job Identification

RQ11167 – Int. Systems Administrator/Operations Support Specialist

10‑month contract – possible extension. Onsite 5 days a week.

Location: 222 Jarvis St.

Must Haves

• Identify and provide solutions to complex application development problems.
• Experience solving issues with contact centre solutions including AWS products such as Amazon Connect (primary), ComputerTalk (Icebar application – secondary), and NICE – workforce management applications (nice to have).
• Ability to acquire knowledge of the program area, IT systems and business environment.
• Perform software upgrades, apply patches, and provide customer interface to ensure requested changes are implemented, monitor computer workload trends and adjust to ensure optimum utilisation of computer resources.
• Strong communication skills.

Nice to Have

• Knowledge or gain knowledge in the Public Sector / OPS IT Ser...