Elevate your career as an Intermediate Systems Administrator & Operations Support Specialist. This onsite role in Toronto emphasizes Microsoft Great Plains, Citrix, and service management support.
Our client, seeking candidates with at least 2 years of experience, is looking for an individual to enhance their support operations. Your role will involve triaging tickets, managing service requests, and liaising with various technical teams. This position provides a chance to assist in troubleshooting while adhering to established service processes and procedures.
Key Responsibilities:
• Provide frontline support via the Footprint ticketing system
• Prioritize both planned and urgent support requests
• Liaise with technical teams for effective issue resolution
• Triage tickets to Subject Matter Experts for efficient handling
• Identify and troubleshoot connectivity issues
Requirements:
• Expertise in Microsoft Great Plains 2016 & Citrix
• 2+ years' experience ...