About The Team/role

Become a strategic Business Partner in the creation of stakeholder value by leveraging data to deliver insightful, timely, and accurate information and recommendations that lead to customer‑centric improvements in the operation of DiDi’s Fintech business.

The successful candidate must be able to conduct broad and deep‑dive analysis, gather and consolidate relevant data using various sources and data‑manipulation tools, identify key insights and present findings to the team and other stakeholders, demonstrating attention to detail, data‑driven thinking, clear communication and strong business acumen.

In this role, you'll be...

Understanding the information needs of CX team and other internal clients within the organization, with guidance of the leader. Alerting the organization on relevant developments and main opportunities detected through reporting and data‑driven monitoring of customer‑centric KPIs. Generating solid data‑...