Sobre nuestro cliente Our client is an organization operating in the SaaS and software sector, currently scaling a cloud-based platform used by enterprise and government clients. The company is in a growth stage and expanding its commercial operations to support increasing customer demand. Descripción - Manage and respond to inbound customer support tickets through a ticketing system - Handle billing inquiries, subscriptions, and operational customer requests - Support onboarding activities and guide trial users through initial platform setup - Coordinate demo requests and follow up with prospects and active users - Maintain accurate records and tracking in the CRM system - Provide consistent follow-up and ownership of open items until resolution - Escalate technical issues internally with clear documentation and context Perfil buscado - 2+ years of experience in customer support or internal account management - Proven experience working with ticketing systems and CRM tools - Strong or...